Refund policy

Refund & Return Policy

All Sales Are Final All our products — including Ready to Ship and custom sublimation items — are final sale. We do not accept returns or exchanges once an order has been placed and/or shipped.

Damaged or Defective Items We take great pride in the quality of every piece we handcraft. If your item arrives damaged or defective due to our error, we will make it right.

To be eligible for a replacement or store credit, you must:

• Contact us within 48 hours of delivery at motivaink@gmail.com
• Include your order number
• Provide clear photos or video of:
  • The damaged item
  • The original packaging
  • The shipping label

We reserve the right to assess each case individually. Damage caused by misuse, improper care, or normal wear and tear is not covered.

What We Do Not Cover

• Change of mind or wrong size/color selection
• Damage caused after delivery
• Items without photo/video proof submitted within 48 hours
• Color variations due to screen settings (these are normal)

Processing & Questions For any questions, contact us at motivaink@gmail.com. We typically respond within 1–2 business days.